Refund Policy

At FurryBonded, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Returns

Due to the personalized nature of our products (custom photo engravings), we do not accept returns unless the product is defective or damaged during shipping. If there is an issue with your order, please contact us within 14 days of receiving your product, and we will assist you promptly.

2. Exchanges

We are unable to offer exchanges for personalized items. However, if there is an error with your engraving, we will gladly provide a replacement free of charge. Please reach out to us as soon as possible with clear images of the issue.

3. Refunds

If your product is defective or damaged upon arrival, we will offer a full refund or a replacement, depending on your preference. To qualify for a refund, you must contact us within 14 days of receiving your order. Refunds will be processed to the original payment method.

4. Return Shipping

For defective or damaged items, we will cover the return shipping costs. If you are requesting a refund due to other reasons, you will be responsible for the return shipping fees.

5. How to Request a Refund

To initiate a refund or report an issue, please contact our customer support team at support@furrybonded.com with your order number, a description of the issue, and any supporting photos.

6. Processing Time

Refunds and replacements are typically processed within 5-7 business days after we receive the returned product or issue report. You will be notified once your request has been approved.

7. Non-Refundable Items

Please note that we do not offer refunds for products that are personalized with incorrect details provided by the customer. Always double-check the details before submitting your order.

8. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us:

• Email: support@furrybonded.com